COVID-19 PROCEDURE - ONLINE DELIVERY STATEMENT
In the wake of the Covid-19 (Corona virus) Pandemic, Rearo Laminates has activated a plan in accordance with our standard business continuity practices. The intent of this plan is to provide for the ongoing health and safety of our employees, partners and the community whilst ensuring seamless service operations for our customers throughout this outbreak, as well as compliance with government regulations and public health guidance.
The plan identifies specific actions that are triggered based upon the assessed severity.
All Rearo services and departments are currently operational. As a precautionary measure, Rearo has implemented the following measures to minimise the risk of impact to our services and ensure Service Continuity.
- Hygiene: We ask those with access to our facilities to practice heightened levels of hygiene. To facilitate, we offer hand sanitiser and antibacterial liquid-soap for hand washing.
- Face masks: All members of staff have been instructed to wear face mask coverings in communal areas and where social distancing is not possible, our drivers will wear PPE during all deliveries.
- Entrance restrictions: Individuals who have a fever or other flu symptoms or have visited Coronavirus hotspots in the past 14 days will not be allowed on our premises.
- Travel: Employees have been given guidance to restrict travel to Coronavirus hotspots.
- Public guidance and requirements: We adhere to the requirements and recommendations of government agencies and cooperate with requirements to control the spread of Coronavirus.
- Continued monitoring: Our internal health and safety manager is constantly reviewing our covid procedures and will implement additional control measures as events unfold. Should an outbreak hotspot develop around an office location, we will take additional precautions.
- Remote work: All our office-based employees, where appropriate and possible, will be able work remotely on short notice to maintain service continuity.
We are constantly monitoring the situation and implementing procedures to be prepared as events unfolds.
For any further questions, please get in touch with our sales team via firstname.lastname@example.org
Rearo Delivery FAQs
Regarding our products, every item follows a rigorous internal quality control check and is wiped down with solvent, dissolving any particles on the laminate surface.
Within our factory premises and trade counters/ showrooms, staff are wearing protective gloves and masks, as well as following a rigorous hand washing and sanitizing regime to prevent the spread of any bacteria on work surfaces.
This procedure is also being carried out by our delivery drivers, with regular wipe down of steering wheels etc in company vehicles.
For further information on our response to COVID-19, please email email@example.com
How do you deliver my order?
Rearo makes most deliveries using our own fleet of liveried trucks, which operate from seven depots situated throughout the UK. Sometimes however, we may use other carriers and in some cases the goods may come direct from a third party.
Delivery trucks need space to park – the closer to the delivery address the better. Rearo deliveries are 'kerbside'. In other words, you may need help to transport the goods to your storage location. Our local branch will always phone you beforehand to arrange delivery, so if you have any concerns, chat it through and our team will see if they can come up with a solution.
Delivery to UK Mainland only - Free Delivery for orders over £400
Please be aware that we offer a delivery service to UK ‘mainland’ postcodes and addresses only. This excludes all UK islands, Northern Ireland and some parts of the Scottish Highlands. If you think that you may be in an ‘excluded’ area, please contact us to discuss available options.
Free Delivery on Orders over £400?
We offer free delivery on orders over £400. This only applies to UK ‘mainland’, as outlined in the “Delivery to UK Mainland only” section above. Please note that there is a delivery charge applied to orders under £400.
How will I know what day you will deliver?
Due to the bulky and heavy nature of the majority of our products, we will always, need to contact you, by phone or by email, to arrange a date that suits and an approximate time for your delivery to be made. We do our utmost to deliver to you as quickly as possible. This normally takes between 2-10 working days. However, should we be unable to make contact with you, or if for any reason you are unable to accept delivery on the day we propose, then your delivery could be delayed.
Deals & Promotions
Please note that any deals and promotions we run regarding delivery fees, such as free delivery over certain order amounts only apply to UK mainland postcodes (excluding the Scottish Highlands). For all other postcodes, please contact us for a delivery price.
Some items because of their size and weight will attract an additional handling / shipping cost. Where this is the case we have shown this clearly on our website.
We assume that the delivery address will be accessible by a large lorry. If not please let us know at time of order - and about any restrictions, for example, if the road is subject to a vehicle weight or width limit. Items can only be delivered to the 'kerb-side'. We must ask that you provide or arrange assistance unloading the goods as the delivery driver is not allowed to assist with this beyond the kerb-side.
CLICK AND COLLECT SERVICE
Due to an increase in online purchases, we are now offering a click and collect service across the Rearo branch network, minimising the wait on some orders.
Click and collect orders can be placed online or via phone. Simply select your location within our drop down function on the website home page or with an individual product listing, you can then select your collection slot at checkout.
Alternatively call your nearest Rearo location and a member of our sales team will process your order, send a payment link and a mutually agreed collection time and date to your given email address.
Customers will be given a strict half hour slot to collect their purchase with social distancing measures in place.
We would recommend a minimum of two persons when collecting purchases of shower panels and worktops due to the weight of such items.
Always check the dimensions of items ordered before opting for click and collect, if your vehicle cannot accommodate, a home delivery from our own fleet will need to be organised (costs will be associated with any orders under £400, excluding our Ancona range).
*Please note that any changes to click and collect orders must be communicated to your selected branch location a minimum of three hours prior to your collection time slot
Please note that due to ongoing staffing restrictions, only selected postcodes will be applicable to our standard delivery fee and service. If you find that your postcode is listed below, please contact firstname.lastname@example.org or phone your local branch to receive a delivery quote.
Current affected postcodes include the following regions in Scotland – KW, HS, IV21 – IV27, IV40 – IV56 and TR, PL, TQ, EX, TA, DT, SA, LL, SY in England.
ADVERSE WEATHER CONDITIONS STATEMENT
Please be advised that during the winter period, delivery of orders will be permitting to weather conditions within your area on the intended date of your delivery.
Customer service remains at the heart of our company ethos and we will only make this decision in extreme circumstances, however, the safety of our staff is our main priority.
Our fulfillment teams constantly monitor weather warnings, and we will aim to give at least 24 hours’ notice ahead of any delivery cancellations and will work with you to organise a preferred re-schedule date or collection from your local branch.
Should you be concerned to the status of your order, please contact our customer service line via email (email@example.com) or alternatively phone 0141 440 0800. Our standard operating hours are between 08:00am – 16:30pm (Mon – Thurs) and 08:00am – 15:30pm (Friday). All showrooms are closed over the weekend.
We thank you for your understanding and patience.